Refund, Returns & Exchange Policy – Japan Shoes
At Japan Shoes, we want you to shop with confidence. If something goes wrong with your order, we’ve got you covered.
Refund Policy
If you receive a damaged or defective product, you are eligible for a full refund.
Conditions:
Refund requests must be made within 7 days of receiving your order.
The item must be unused and in its original packaging.
Proof of purchase (order number/receipt) is required.
Process:
Email our support team at [Insert Email] with your order details and a photo of the damaged item.
Once approved, your refund will be issued to your original payment method within 5–7 business days.
Returns & Exchange Policy
We understand sometimes the size or style may not be perfect. That’s why we offer easy returns and exchanges.
Conditions:
Returns and exchanges are accepted within 30 days of delivery.
Items must be unused, unworn, and in original packaging.
Shipping fees for returns/exchanges (except for damaged items) are the customer’s responsibility.
Process:
Contact us at japanshoes247@gmail.com with your order details.
Ship the product back to us in its original condition.
Once received and inspected, we will:
Ship your exchange item, OR
Process your refund (excluding shipping fees).
✅ Note: Damaged items qualify for free return shipping, while size/style returns are customer-paid.
At Japan Shoes, we want every step you take to be comfortable and stylish—without any worries.